Throughout the site, the terms “we”, “us” and “our” refer to Tea Melange and its parent company M/s Farmvalle Foods, Coimbatore, TamilNadu, India.

We, if necessary, may suspend the Website for any reason whatsoever, including but not limited to repairs, planned maintenance or upgrades, and shall not be liable to you for any such suspension.

We reserve the right to

- Amend any photographs that are presented on this website.

- Use price tags that indicate the weight and price of its products in India or any currency the Company trades in.

- Alter the price of the products listed in this website according to the manufacturing costs, convenience charges, shipping, logistics charges, and taxes.

- Choose the mode of shipping- courier, speed post, or international post, depending on the place of delivery.

- Make any changes to the Website or to discontinue any aspect or feature of the Website without notice.

GENERAL DISCLAIMER

By using this site, you have unconditionally accepted the terms and conditions of use as given hereunder and/or elsewhere in the site.

We endeavour to provide the most accurate, up-to-date information, products, and services. Moreover, Farmvalle Foods may make modifications or changes to this site or the information on products and services described on this site at any time (from time to time). We also reserve the right to modify/limit the number of items purchased or orders placed through this site.

All content on this website including the logo, graphics, text, design, belong to us and are the intellectual properties of Farmvalle Foods and its partners and are protected by appropriate legislation. No part of the content shall be copied, downloaded, transmitted, or published without prior, written permission from us.

We may at any time modify the terms and conditions ("Terms") of the Service without any prior notification and the revised version shall be available on the site. In the event of you not agreeing to the revised terms, then you should stop using the site. By continuing the usage of this site, you are agreeing to the revised terms and conditions.

NO COMMERCIAL USE

M/s. Farmvalle Foods owns this website www.teamelange.com and NOT for your personal, non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this site. You may not use this site, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.

TRADEMARKS

The names, logos and service marks (collectively "trademarks") displayed on this website are registered property of this website owner and its partners. Nothing contained on this website should be construed as granting any licence or right to use any trademark without the prior written permission of this website owner.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Coimbatore, TamilNadu 641 012, India.

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PRIVACY POLICY

Your privacy is of utmost importance to us.

We are committed in protecting your privacy (clients) when you visit this site www.teamelange.com. We want you to have a pleasant shopping experience. But it becomes necessary for us to collect certain personal information while operating our website, we respect and protect your right to privacy as set forth in this Privacy Policy. This Privacy Policy applies to the Site and does not apply to other web sites to which we link (if any). 

M/s. Farmvalle Foods owns this website www.teamelange.com and our Privacy Policy is subject to change at the Company's sole discretion. A notice on the home page will notify any changes to the Privacy Policy. We have developed this Privacy Policy for you to understand how we collect, use, communicate, disclose, and otherwise make use of personal information.

COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION

- By registering for, accessing, using, and/or downloading any service, you consent to the collection and use of your personal information as outlined in this Privacy Policy.

- No Personal information/data is collected and stored, rather the Personal Information that we receive is used for providing and improving our Service. We will not use or share your information with anyone.

- When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address to personalize your experience.

- When you browse our store, your computer’s internet protocol (IP) address may be received to provide us with information that helps us learn about your browser, operating system, and preferences.

- With your permission, we may send you emails about our store, new products, and other updates.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate any of our Terms of Service.

PAYMENT DATA

- We use payment gateway service providers like Razorpay and also other platforms like Stripe / Paytm for processing payments. We/payment service providers do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

- Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, etc. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

THIRD-PARTY SERVICES

- In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

- However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their privacy policies concerning the information we are required to provide to them for your purchase-related transactions.

- For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled by these providers.

- In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

- Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

DATA SECURITY

To protect your personal information, we maintain adequate technical and organizational security measures to protect personal data with all reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

COOKIES

Website service providers use cookies to maintain the session of the user. Our website may collect information through cookies and our webserver logs about any visits to our website. The information thus collected helps us to measure web traffic, website usage activity and to administer our website.

Analytics: We may use analytics cookies (Google and Bing) to help us understand how users engage with our website. An example of this is for counting the number of different people coming to our website, visiting a particular page or using a particular feature. Without this cookie, if you visited the website once each week for three weeks, we would count you as three separate users and this wouldn’t be a true representation. We would find it difficult to analyse how well our website was performing and improve it without these cookies, we feel that it is vital to monitor these user statistics to enable us to provide the most relevant and useful content to you. These cookies do not let us identify specific users as the information is aggregated.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority or that you are the age of majority to have given us your consent to allow any of your minor dependents to use this site.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us by mail to teamelange@gmail.com and we will resolve the issue.

GRIEVANCE OFFICER

In accordance with Information Technology Act 2000 and rules made there under, Please Contact Us.

AMENDMENT OF PRIVACY POLICY

We are committed in conducting our business in accordance with principles in order to ensure that the confidentiality of personal information is protected and maintained. This company reserves its right to amend or modify in any manner as it deems fit the Privacy Policy from time to time, at its sole and absolute discretion.

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SHIPPING, CANCELLATION, RETURN, AND REFUND POLICY

- Packages are generally dispatched within 24 hours (shipped with a maximum of 72 hours and minimum within 12 hours depending upon stock availability) (excluding weekends and holidays) after receipt of payment and order confirmation email and are shipped via reputed logistics partners (Couriers / India Post). We take all the safety measurements to ensure safe delivery and all the orders are packed as per industry standards.

- As soon as your package is shipped, we will email the customer the available order package tracking information.

- Shipment tracking details may also be sent via SMS through the booked logistics partners.

- Logistics partners will be able to deliver the shipment during working days between Monday through Saturday: 9 am to 5 pm (Or their mentioned working hours/days). Logistics partners working days may exclude public holidays and Sundays.

- Delivery time is subject to factors beyond our control including unexpected travel delays from our logistics partners and transporters due to weather conditions/calamities and local law and order issues/strikes.

- No change in address/delivery instructions will be permitted once the order has been confirmed from the client side.

- We will NOT redirect or redeliver the order to any address other than the one entered by the Customer.

- In the event of execution failure of delivery, no redelivery will be attempted for COD orders, and reshipping is done to the same order only when the customer contacts us immediately and makes the online payment for the missed COD orders.

- Failed deliveries will be redirected to our head office after the completion of the waiting period that is mentioned by the logistics partners. The customer is advised to call us within 24 hours to arrange the re-shipping of their order with the correct details.

- We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees may apply if necessary.

- Cancellation cannot be requested once an order is shipped out from our warehouse. If not, then we will validate your request and begin the refund process. It could take 7-10 working days for the amount to reflect in your account or through the original mode of payment.

- Purchases made from teamelange.com cannot be returned. Our products once opened cannot be repackaged or resold due to the lack of preservatives. To keep things safe for our customers, we do not accept returns on opened merchandise.

- However, we will gladly issue a full refund for any unopened merchandise that is returned within 7 days from the date of purchase. We will offer full replacement of products if received in damaged condition. Simply contact us for further return of the damaged products.

- Replacement orders are processed immediately after our customer support team validates the damage via communication over e-mail or phone. However, postage will be charged at actuals. To investigate the order replacement for damages, it is necessary to send the photographs/unboxing video (if available) of the shipment package within one working day from the shipment delivery date.

- Replacement orders and refunds if any will be processed only if the query is raised within 7 days of placing the orders. Any queries or concerns beyond 7 days from the order confirmation date will not be entertained.

- Please allow one to three weeks’ time from the day you return your package for your request to be processed. You will be contacted once your return is complete.

NOTE: For customers who have purchased products through offline mode i.e., from any retail stores/authorized distributors, return/refund shall be as per their terms of sale and please refer to their terms and conditions for returns and refund policy.